Shippingmanagement

Our management programme is organised to monitor each shipment at every stage, from taking charge of the order to delivery, to guarantee accurate control at all times.

Shippingmanagement

Our management programme is organised to monitor each shipment at every stage, from taking charge of the order to delivery, to guarantee accurate control at all times.

Dashboard

Management ofcustomer-related processes

The KPIs & Customer Service Coordinator (CSC) is responsible for:

Handling customer complaints

Managing vendor rating reports drawn up ex-post by customers

Drawing up ex-ante vendor rating reports for customers

Managing analysis and projects requested by customers

Management ofcustomer-related processes

The KPIs & Customer Service Coordinator (CSC) is responsible for:

Handling customer complaints

Managing vendor rating reports drawn up ex-post by customers

Drawing up ex-ante vendor rating reports for customers

Managing analysis and projects requested by customers

Each activity is subject to structured procedures aimed at optimally managing, and above all anticipating, any alerts on processes. Our performance as suppliers is also constantly evaluated through a system of periodic surveys, submitted to customers and carried out ex-ante and ex-post.